How Data Expertise and ISO Principals Help Direct ID Drawback

Case Study

JMR helps an aerospace company improve the performance of their duty drawback program.


Aerospace division of a multinational corporation specializing in repairs


A potential customer approached J.M. Rodgers about filing for duty drawback. They were importing aerospace parts duty-paid, repairing them, then exporting them. The bulk of their exports was being sent to Canada, making the program possible only if we filed drawback under 1313J1 direct identification provisions. Unfortunately, their previous provider was working in a very manual process, making the program move extremely slowly and difficult to manage.


    The JMR operations team began by onboarding our clients and showing them exactly how we would manage their account via the development of Standard Operating Procedures (SOPs). The SOP was tailored and reviewed by everyone involved with the account and, in this case, corrected lingering issues the client had from their previous drawback provider. As the program continued, our operations team found areas for improvement and created unique processes. Our IT streamlined the receiving of imports to be sorted chronologically, allowing duty drawback teams to process the data efficiently. Our team figured out that we needed to follow the individual part from import through export. J.M. Rodgers did this by tracking the serial number and through manual data entry, which, while time-consuming, is part of the J.M. Rodgers commitment always to find the most lucrative drawback option for our customers.


    Since the client has changed to our services, there have been considerable increases in speed and profitability with their program. Standardized processes have made communication between J.M. Rodgers and our client seamless. Lastly, the documentation flow between our clients and our teams made changes and updates to the program easy and immediate.


    Regular Secondarty Entry Audits

    Regular Secondarty Entry Audits

    Client A major importer of industrial manufacturing components and finished goods.Challenge This importer dealt with an extensive book of over 50,000 individual classified products. New products were continually being added, and the precision and complexity of the...

    Optimizing Logistics Operations

    Optimizing Logistics Operations

    Client Manufacturer of premier chair lifts for the handicapped and disabled.Challenge Our client was a US-based manufacturer using imported components. J.M. Rodgers provided its freight and Customs brokerage services for imports. Our client approached us to analyze...

    Notice of Intent to Destroy

    Notice of Intent to Destroy

    Client An electronics manufacturing company.Challenge A client came to us and asked if we could help them find a way to get duty refunds on components they had imported from Europe that had been ruined due to water damage. Normally, the client does not qualify for...

    A Tradition of Excellence

    J.M. Rodgers Co., Inc. is a family-owned and operated business with a rich tradition of serving and providing unparalleled support to our valued customers. In operation since 1952, J.M. Rodgers Co., Inc. is a recognized leader in global logistics specializing in Customs Brokerage, Freight Forwarding, and Duty Drawback.

    ISO 9001:2015 certification seal
    ISO 14001:2015 certification seal
    Customs Trade Partnership Against Terrorism (CTPAT) logo
    Lean Six Sigma White Belt logo
    Certified Transportation Network logo

    Find Out If You Qualify For Duty Drawback

     If you or your business imports and export goods to and from the United States, it’s possible that  you may qualify for duty drawback, which is a 99% refund on goods imported into the United States that are subsequently exported. Even if you don’t do both, you may still be able to qualify as long as importing and exporting happen along your supply chain.