Continuous Process Improvement (CPI)

How J.M. Rodgers Uses CPI To Help Clients

Continuous Process Improvement (CPI) is an operational and organizational philosophy and methodology designed to increase productivity and improve quality when employed for one of our clients. Continuous Process Improvement is the heart of the JMR environment and is designed to create accountability internally and for our clients.

What is the CPI philosophy?

It is a philosophy that is based on the premise that when a company develops a “continuous process improvement” environment, utilizing CPI principles and tools, it can both increase productivity and improve the quality of its product. A continuous process improvement environment requires the empowerment of employees to take ownership of each operational process and develop for each process “standardized” work – which is the best way of doing a job.

JMR ISO 9001-2015

JMR is ISO 9001 2015 certified, and all of our employees carry at least a white belt certification in Six Sigma. Our clients consistently get a better quality product, with fewer errors to fix, resulting in greater productivity. And we operate with a relentless root-cause analysis. This means that when a mistake happens, we don’t just fix it—we analyze why it happened and how we can prevent it from happening again. We are also very proud of our “CPI” (Continuous Process Improvement), which ensures that each employee at JMR is committed to our clients’ success. By ensuring that everyone on the team is accountable for their work and the work of their colleagues, we’ve been able to boost subject matter proficiency while reducing waste and mistakes. All of these factors have led to better customer satisfaction, which is what ultimately drives our business forward every day!

View JMR’s ISO 9001:2015 Certificate

ISO 14001 – Environmental Management System

JMR is proud to be certified under ISO 14001. The organization has found success across a range of areas, including reduced energy and water consumption, a more systematic approach to legal compliance, and improved overall environmental performance.

Being ISO 14001 certified brings several benefits to JMR and its customers:
– Demonstrate compliance with current and future statutory and regulatory requirements
– Increase leadership involvement and engagement of employees
– Improve company reputation and the confidence of stakeholders through strategic communication
– Achieve strategic business aims by incorporating environmental issues into business management
– Provide a competitive and financial advantage through improved efficiencies and reduced costs
– Encourage better environmental performance of suppliers by integrating them into the organization’s business systems

View JMR’s ISO 14001:2015 Certificate

ISO 27001 – Cyber Security

When it comes to information security, JMR is a company that takes its role in your supply chain very seriously. That’s why we’ve gained ISO 27001 certification.

ISO 27001 is a global standard for information security management systems that provides guidelines to help organizations identify, manage, and reduce the severity of regular threats to their information assets. It’s an effective way to ensure that your information is protected from data breaches and legal prosecution.

This certification helps us identify all of the risks within our supply chain so that we can work with you to mitigate them. It’s just another step in our continuous process improvement to be better for our customers.
Six Sigma

View JMR’s ISO 27001:2013 Certificate

How does CPI work?

The goal of Continuous Process Improvement is to drive productivity and quality by means of a “continuous process improvement” approach. At the outset, employees must be taught “process mapping” in order to visualize and analyze the processes within which they work, to determine effectiveness and where to look to make improvements. Employees are empowered to seek ways to build in ‘mistake-proofing and to insert checks and balances wherever possible.

All process improvement designs must be measured against key performance indicators (KPIs) to determine effectiveness. When effectiveness is proven, the CPI objective is to lock in all proven processes in a standard work format. The standard work format becomes the principal means by which all team members perform their duties.

CPI tools are used to conduct “root cause analysis” when errors, otherwise known as “turn-backs,” happen. Rather than simply finding a quick “fix” or ignoring errors and hoping they won’t reoccur, CPI tools and root cause analysis provide us with the means to root out systemic causes for errors and modify our process to eliminate or minimize them. Having the means to convert them into opportunities for “continuous process improvement” is a central component of CPI.

Six Sigma – The Brain of the JMR Environment

At JMR, we believe that Six Sigma is the brain of our continuous process improvement philosophy. It provides our employees with the tools required to maintain the high standards set within our ISO 9001-2015 framework. Every employee at JMR must take the white belt course annually to ensure everyone understands the Six Sigma culture here at JMR.

The main reason JMR elected to implement Six Sigma principles within our company is Six Sigma is a data-driven process, and as a brokerage/forwarder and drawback provider, we have a wealth of data at our fingertips, allowing us to use data to help us daily to improve our overall work standards and process improvement.

JMR views Six Sigma as the brain of our continuous process improvement philosophy. It provides our employees with the tools required to maintain the high standards set within our ISO 9001-2015 framework.

“CPI” – The Heart of the JMR Environment

• Our clients consistently get a better quality product
• Fewer errors to fix results in greater productivity
• Operational and organizational philosophy
• Accountability internally and to Ccients
• Mistake-proofing
• Relentless root-cause analysis
• Waste reduction
• Fewer errors to fix results in greater productivity
• Boost subject matter proficiency