Major supplier of a variety of civilian and military aerospace components.
A major customs brokerage client was experiencing issues on the small parcel shipment part of their supply chain that a primary small pack service provider was handling. They were importing high-value printed circuit boards and other sensitive components used within the cockpits of planes.
The highly sensitive nature of these components meant that any damage to the packaging, even if the product was not damaged, meant the goods were deemed damaged and unusable. An unacceptable amount of the goods were arriving damaged due to poor packing and handling, and per supplier contracts, our clients needed to ship the product back to the factory in Vietnam at their own expense. This was not only becoming pricey and time-consuming but was reducing the availability of critical components in a way that threatened their relationships as suppliers to DOD and manufacturers.
J.M. Rodgers immediately leveraged our close relationship with our partner in Vietnam to have them observe and evaluate the process. We discovered the packaging and shipment processes were not being closely adhered to, with lax oversight from the shipping company. JMR and our partner created a specific SOP that provided clear roles for the shipper, forwarder, and consignee, with J.M. Rodgers’ partner now inserting themselves into the process as an observer to ensure adherence to the SOP. A new carrier was nominated to adhere to the new process and provide cargo packing and handling to prevent any possible mishandling which may cause damages. JMR and our partner expedited providing valid paperwork and licenses for customs formalities and clearance for export. We worked with our client to provide technical advice to the shippers when the exporting country requested it.
The above SOP and process worked perfectly: transit time was reduced from an average of 7 days down to 3.8 days, and costs were reduced significantly as the rate of received damaged product dropped by 70%.