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Case Study

Leveraging Technology to Establish an Efficient and Compliant Claim Process
A technology-driven duty drawback program reduces process time by more than 75% by establishing a standardized approach to all future drawback opportunities.


A leading designer and marketer of an extensive range of women’s, children’s, and men’s fashion apparel and accessories.


The client had a high-yielding existing drawback program to recover duties paid. They wanted to file compliant drawback claims on a more consistent timeline to improve their cash flow and increase their competitive edge. To do this, they looked to partner with a technology-driven drawback specialist who could build compliance-related auditing measures into their program, especially as they were in the process of updating their new ERP system.

J.M. Rodgers enforced that smarter data be captured in their new ERP system, such as advanced shipping notices. By suggesting the client define rules, by country, to handle international shipments, JMR was also able to introduce the concept of “turning back” data elements that did not meet these rules. Addressing turnbacks was essential to the success of the program.

Other key qualities that drove the client’s decision included:

  • Technical expertise, including advanced queries and knowledge of large ERP systems
  • In-depth experience with apparel-specific drawback and supply chains
  • Knowledge of the Unused Drawback Regulations
  • High level of service with a focus on quality


J.M. Rodgers worked with multiple parties to establish the technical requirements. We then were able to automate data feeds that met compliance requirements from US Customs. By integrating a formal process to provide the data required for a successful drawback program, this information is now easily extracted from multiple sources including the customer’s internal purchasing system.



The client benefited from a technology-driven duty drawback program by reducing process time by more than 75%, having to address only turnbacks, and by establishing a standardized approach to all future drawback opportunities.