Repairs & Returns

Case Study

JMR helps an aerospace company improve the performance of their duty drawback program.

Client

Aerospace division of a multinational corporation specializing in repairs

Challenge

A potential customer approached J.M. Rodgers about filing for duty drawback. They were importing aerospace parts duty-paid, repairing them, then exporting them. Unfortunately, the bulk of their exports were being sent to Canada, making the program possible only if we filed drawback under 1313J1 direct identification provisions.

    Solution

    The JMR operations team began by onboarding our clients and showing them exactly how we would manage their account via the development of Standard Operating Procedures (SOPs). The SOP was tailored and reviewed by everyone involved with the account and, in this case, corrected lingering issues the client had from their previous drawback provider. As the program continued, our operations team found areas for improvement and created unique processes. Our IT streamlined the receiving of imports to be sorted chronologically, allowing duty drawback teams to process the data efficiently. Our team figured out that we needed to follow the individual part from import through export. J.M. Rodgers did this by tracking the serial number and through manual data entry, which, while time-consuming, is part of the J.M. Rodgers commitment always to find the most lucrative drawback option for our customers.

    Results

    Since the client has changed to our services, there have been considerable increases in speed and profitability with their program. Standardized processes have made communication between J.M. Rodgers and our client seamless. Lastly, the documentation flow between our clients and our teams made changes and updates to the program easy and immediate.

     

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    A Tradition of Excellence

    J.M. Rodgers Co., Inc. is a family-owned and operated business with a rich tradition of serving and providing unparalleled support to our valued customers. In operation since 1952, J.M. Rodgers Co., Inc. is a recognized leader in global logistics specializing in Customs Brokerage, Freight Forwarding, and Duty Drawback.

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    Find Out If You Qualify For Duty Drawback

     If you or your business imports and export goods to and from the United States, it’s possible that  you may qualify for duty drawback, which is a 99% refund on goods imported into the United States that are subsequently exported. Even if you don’t do both, you may still be able to qualify as long as importing and exporting happen along your supply chain.