Client
Aerospace division of a multinational corporation specializing in repairs
Challenge
A potential customer approached J.M. Rodgers about filing for duty drawback. They were importing aerospace parts duty-paid, repairing them, then exporting them. The bulk of their exports was being sent to Canada, making the program possible only if we filed drawback under 1313J1 direct identification provisions. Unfortunately, their previous provider was working in a very manual process, making the program move extremely slowly and difficult to manage.
Solution
The JMR operations team began by onboarding our clients and showing them exactly how we would manage their account via the development of Standard Operating Procedures (SOPs). The SOP was tailored and reviewed by everyone involved with the account and, in this case, corrected lingering issues the client had from their previous drawback provider. As the program continued, our operations team found areas for improvement and created unique processes. Our IT streamlined the receiving of imports to be sorted chronologically, allowing duty drawback teams to process the data efficiently. Our team figured out that we needed to follow the individual part from import through export. J.M. Rodgers did this by tracking the serial number and through manual data entry, which, while time-consuming, is part of the J.M. Rodgers commitment always to find the most lucrative drawback option for our customers.
Results
Since the client has changed to our services, there have been considerable increases in speed and profitability with their program. Standardized processes have made communication between J.M. Rodgers and our client seamless. Lastly, the documentation flow between our clients and our teams made changes and updates to the program easy and immediate.
