Continuous Process Improvement (CPI)

How J.M. Rodgers Uses CPI to Help Clients

At J.M. Rodgers, Continuous Process Improvement (CPI) is more than just a method—it’s our operational DNA. This philosophy guides our commitment to enhancing productivity, quality, and client satisfaction. CPI fosters a culture of accountability, innovation, and consistency—both internally and in every engagement with our clients.

What is the CPI Philosophy?

CPI is based on the belief that when a company empowers its employees to take ownership of their processes and implement proven best practices, it drives measurable improvement. At JMR, every operational area is continuously assessed and refined to ensure we are always working in the most effective way possible.

Through standardized work—clearly defined procedures for each process—we establish consistency and quality across teams. This foundation enables us to adapt, scale, and serve our clients with accuracy, speed, and reliability.

Certifications That Support CPI at JMR

ISO 9001:2015 – Quality Management System

J.M. Rodgers is proud to be ISO 9001:2015 certified, reinforcing our dedication to consistent quality and continuous improvement. Every JMR employee holds at least a White Belt certification in Six Sigma, providing the skills needed to maintain and enhance our high standards.

• Key outcomes of this approach include:
• Fewer errors and reduced rework
• Increased productivity
• Enhanced client satisfaction
• Root cause analysis as a standard response to any issue—ensuring long-term solutions, not short-term fixes

View JMR’s ISO 9001:2015 Certificate

ISO 14001 – Environmental Management System

JMR is also ISO 14001 certified, demonstrating our commitment to environmental stewardship. We’ve implemented policies that reduce energy and water consumption, improve legal compliance, and promote sustainable operations.

• Benefits to our clients and stakeholders include:
• Assurance of environmental compliance
• Stronger brand and stakeholder trust
• Operational efficiencies and cost savings
• Alignment with supplier sustainability standards

View JMR’s ISO 14001:2015 Certificate

ISO 27001 – Information Security Management

Security is integral to our role in the global supply chain. JMR’s ISO 27001 certification ensures that we protect sensitive data, proactively manage risk, and maintain strict controls across all systems.

ISO 27001 helps us:

• Identify and mitigate supply chain threats
• Strengthen data protection and privacy
• Support our clients’ compliance and risk-reduction goals

View JMR’s ISO 27001:2022 Certificate

How Continuous Process Improvement (CPI) Works

CPI is a structured, ongoing effort to improve workflows, systems, and outcomes across the organization. It combines people, process, and performance metrics to drive sustainable results.

Step 1: Mapping the Process
We begin by visually mapping workflows, helping employees analyze how their work contributes to broader goals. This process uncovers inefficiencies, bottlenecks, and improvement opportunities.

Step 2: Empowering Employees
CPI thrives on engagement. Employees are encouraged to contribute ideas, implement mistake-proofing, and embed checks and balances into their processes. This fosters ownership and continuous learning.

Step 3: Measuring Effectiveness
We use Key Performance Indicators (KPIs) to assess the impact of each improvement. If results meet our standards, we document the solution as standard work—the new benchmark for performance.

Step 4: Root Cause Analysis
Errors (or “turn-backs”) are analyzed using structured CPI tools. Instead of applying quick fixes, we identify root causes and adapt the system to prevent recurrence. Every issue becomes a stepping stone toward a better process.

Six Sigma: The Brain Behind CPI

Six Sigma is the analytical engine of our CPI strategy. It provides our teams with data-driven tools that support process optimization and decision-making.

Every JMR employee completes annual White Belt training to reinforce Six Sigma principles and stay aligned with our ISO 9001:2015 framework. This ensures:

• A common language and methodology across departments
• Deeper understanding of data and process variation
• Continuous development of high-performance standards

As a customs broker, freight forwarder, and duty drawback provider, JMR works with massive datasets daily. Six Sigma helps us unlock insights that lead to better processes and outcomes for our clients.

Why CPI Matters at JMR

• Superior Quality for Clients
  Our clients consistently receive high-quality outcomes, thanks to well-defined, continuously optimized processes.
• Fewer Errors, Greater Productivity
  By proactively identifying and addressing inefficiencies, we minimize rework and increase throughput—delivering faster, more reliable service.
• Culture of Accountability
  CPI fosters accountability at all levels—within teams and to our clients—by defining clear responsibilities and measurable goals.
• Mistake-Proofing by Design
  We build in safeguards, cross-checks, and fail-safes to ensure that errors are caught before they become issues.
• Relentless Root Cause Analysis
  Every error is a learning opportunity. We don’t settle for temporary fixes—we dig deep to eliminate root causes and prevent recurrence.
• Focused Waste Reduction
  CPI helps us eliminate non-value-added activities, maximizing resource utilization and operational efficiency.
• Deep Subject Matter Expertise
  Continuous learning is built into our improvement philosophy, driving our teams to constantly sharpen their skills and knowledge.

Conclusion: Building a Better Future, One Process at a Time

At J.M. Rodgers, Continuous Process Improvement is more than a methodology—it’s a mindset that drives every decision, every action, and every client interaction. Through a combination of Six Sigma discipline, ISO-certified systems, and an empowered workforce, we ensure that quality, accountability, and innovation are woven into the fabric of our organization.

Whether we’re reducing errors, improving turnaround times, safeguarding data, or enhancing sustainability, our CPI framework positions us—and our clients—for long-term success. We don’t just adapt to change—we anticipate it, shape it, and lead through it.

That’s the power of CPI at JMR: measurable results, meaningful improvement, and a relentless focus on doing things better every day.