ACE: Achieving Competitive Excellence

Achieving Competitive Excellence (A.C.E.) is an operational philosophy and methodology founded by a man named Yuzuru Ito, who developed it to increase productivity and improve quality when employed by one our clients. Our client introduced it to us when they invited us to participate in a program designed to improve the performance of their service providers. Our CEO immediately saw the advantages of this philosophy and committed JMR to making it our own – by weaving it into our “tailored service” business model.

What is the ACE philosophy?

It is a philosophy that is based on the premise that when a company develops a “continuous process improvement” environment, utilizing ACE principles and tools, it can both increase productivity and improve the quality of its product. A continuous process improvement environment requires the empowerment of employees to take ownership of each operational process and develop for each process “standardized” work – which is the best way of doing a job.

How does ACE work?

The goal of Achieving Competitive Excellence is to drive productivity and quality by means of a “continuous process improvement” approach. At the outset, employees must be taught “process mapping” in order to visualize and analyze the processes within which they work, to determine effectiveness and where to look to make improvements. Employees are empowered to seek ways to build in ‘mistake-proofing and to insert checks-and-balances wherever possible.
All process improvement designs must be measured against key performance indicators (KPI) to determine effectiveness. When effectiveness is proven, the ACE objective is to lock in all proven processes in a standard work format. The standard work becomes the principle means by which all team members perform their duties.

ACE tools are used to conduct “root cause analysis” when errors otherwise know as “turn-backs” happen. Rather than to simply find a quick “fix” or ignore errors and hope they won’t reoccur, ACE tools and root cause analysis provides us with the means to root out systemic causes for errors and to modify our process to eliminate or minimize them. Having the means to convert them into opportunities for “continuous process improvement” is a central component of ACE.

What are the benefits of Achieving Competitive Excellence?

  • Our clients consistently get a better quality product
  • Fewer errors to fix results in greater productivity
  • Helps our client to have compliant profile with CBP and PGA
  • Our empowered workforce is a happier and more productive
  • JMR maintains a stable workforce – with lower a turnover rate
  • It is the platform that allows our employees to succeed