How Data Expertise and ISO Principals Help Direct ID Drawback

Client

Aerospace division of a multinational corporation specializing in repairs.

Challenge

A potential customer approached J.M. Rodgers about filing for duty drawback. They were importing aerospace parts duty-paid, repairing them, then exporting them. The bulk of their exports was being sent to Canada, making the program possible only if we filed drawback under 1313J1 direct identification provisions. Unfortunately, their previous provider used a very manual process, making the program move extremely slowly and difficult to manage.

Solution

The JMR operations team began by onboarding our clients and showing them exactly how we would manage their account via the development of Standard Operating Procedures (SOPs). The SOP was tailored and reviewed by everyone involved with the account and, in this case, corrected lingering issues the client had from their previous drawback provider. As the program continued, our operations team found areas for improvement and created unique processes. Our IT streamlined the receiving of imports to be sorted chronologically, allowing duty drawback teams to process the data efficiently. Our team realized we needed to follow the individual part from import through export. J.M. Rodgers did this by tracking the serial number and performing manual data entry, which, while time-consuming, is part of J.M. Rodgers’ commitment to always finding the most lucrative drawback option for our customers.

Results

Since the client has switched to our services, there has been a significant increase in speed and profitability for their program. Standardized processes have made communication between J.M. Rodgers and our client seamless. Lastly, the documentation flow between our clients and our teams made changes and updates to the program easy and immediate.