Client

A Large U.S. Manufacturer 

Challenge

The client, a major U.S. manufacturer with multiple divisions, had never filed for duty drawback despite paying millions in duties each year. Their import and export data were spread across several ERP systems, creating inconsistencies and incomplete documentation. During initial claim development, U.S. Customs and Border Protection (CBP) initiated a desk review due to the complexity of the company’s manufacturing and export operations.

Solution

J.M. Rodgers Co., Inc. conducted a comprehensive data review and reconciliation to consolidate information from multiple systems. Our drawback specialists and IT team standardized the data, identified discrepancies, and cross-referenced key details against ACE records to confirm Customs alignment.

During the CBP desk review, J.M. Rodgers coordinated all communication with CBP, guiding the client through what documentation was required and advising on areas that needed additional support or clarification. We prepared a clear, indexed response package for Customs, ensuring all records were presented in an easily digestible, audit-friendly format.

Results and Benefits

CBP accepted the claims in full with no penalties or disallowances, and the client received over $8 million in refunds. Following this success, J.M. Rodgers transitioned the program into a recurring filing cycle that continues to generate significant recoveries each year.

Key Takeaways

• Expertise in managing complex, multi-system data environments
• Strong collaboration and communication with both clients and CBP
• Proven ability to navigate CBP desk reviews efficiently
• Successful recovery of of millions in refunds without audit findings or compliance issues