JM Rodgers Utilizes Internal Audits to Optimize Brokerage Staff Performance
CHALLENGE: JM Rodgers faced the challenge of ensuring that their internal customs brokerage team consistently delivered exceptional customer service while maintaining compliance with ISO 9001 standards. The need to manage performance, track progress, and identify...
Transload services saving time and money
Challenge The client faced significant delays with both ocean freight and rail carriers, disrupting their tight schedule and incurring substantial costs. Solution J.M. Rodgers (JMR) proposed a transloading solution to bypass the unreliable rail carriers entirely. ...
Transitioning a 1313J1 E-commerce Drawback Program
Challenge The client faced a unique duty drawback challenge due to their business model. Their e-commerce imports into the US went directly to end customers, who often purchased multiple sizes of luxury apparel and returned the items that did not fit. Upon reviewing...