Infectious Disease Response from JM Rodgers

(Business Continuity)

 

We here at JM Rodgers have always taken security and disaster recovery extremely seriously. For many years, we have had a comprehensive disaster recovery plan in place to ensure that we will stay in operation when our clients need us most, and we have used it to great effect to persevere through small disruptions to major disaster events. Our Disaster Recovery Plan covers an epidemic infectious disease control.

Right now the world is dealing with the spread of the potential pandemic around the Coronavirus. It has caused major disruptions globally, hitting nearly all industries as world governments try to quarantine areas to limit the spread of the illness.

JM Rodgers is prepared to weather this storm as we have others. Our focus on preparedness has led to a robust operation that can continue to service our clients, even in the event of a major event that would cause quarantining of New York or shelter-in-place orders.

Our preparations include:

  1. Tele-Operations: our operations team can work remotely through a secure VPN connection to company-issued laptops. With information being fed to remote servers, our operations people can log in from home or remote office space to continue clearing entries and managing shipments. We have been prepared for years of having tremendous success. For Superstorm Sandy back in October 2012, we stayed open 24/7 the entire team during the 2 weeks that the east coast suffered a massive electrical power loss. In recent years, our customer base enjoyed 100% service during huge winter storms by having all personnel work remotely from their homes and we could do the same in case of a major epidemic.
  2. Sparta, NJ “bunker” office: our Sparta office has 10,000 square feet of additional space for many operations team members, with empty workstations set up to be used in just such an event. This office’s more remote location in the mountainous region of northwest New Jersey gives it the advantage of being far from potential high-risk locations by being powered by two 45KW generators that are on stand-by should we have a power loss.
  3. Designated Teams: we have teams that will be available on-location to handle daily operations even when travel is limited, to ensure checks, parcels, and document sorting will still be managed for the remote workers.
  4. Trained Staff: with a management team already prepared for disaster recovery scenarios and briefed on potential consequences from a national health crisis, our team is prepared to take steps to ensure constant operation and protect the health of our employees.

Through this crisis, we want to make sure we both protect the health of our employees and their families while also continuing to meet the expectations and commitments to our customers. We are keeping a keen eye on unfolding events, and while we hope that things do not worsen, we will be ready to implement plans to ensure our clients are taken care of completely.

If you have any questions, please contact www.jmrodgers.com

Sincerely, James Rodgers