Customs Brokerage
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At J.M. Rodgers Co., Continuous Process Improvement (CPI) is more than a methodology—it’s a cornerstone of our culture. Our ISO 9001:2015 certification reflects our unwavering commitment to understanding and exceeding customer expectations. By leveraging Six Sigma tools and a strategic, data-driven approach, we optimize our customs brokerage services to deliver unparalleled efficiency and satisfaction.
Streamlining Brokerage Operations for Maximum Efficiency
For decades, J.M. Rodgers has refined and redefined the brokerage process to ensure a seamless, compliant, and hassle-free experience for our clients. We’ve moved beyond the traditional “cradle to grave” account management model to adopt a specialized, team-based structure focused on Areas of Expertise:
- Opening Team
- Compliance/Rating
- Data Entry
- Traffic
- Billing
- Back-End Compliance
This structured approach ensures employees are positioned for success in roles tailored to their strengths, while standardized workflows and customer-specific SOPs provide continuity and adaptability. Whether managing transitions due to turnover, vacation, or extended leave, our system ensures consistent, high-quality service every step of the way.
Unlocking the Power of Data
At J.M. Rodgers, we understand that data is more than numbers—it’s potential waiting to be unlocked. Our Six Sigma-driven processes transform data into actionable insights, empowering both our operations and our customers.
Every transaction flows seamlessly through our ERP system, integrating with U.S. Customs and providing a wealth of information. But data alone isn’t enough—it’s how you use it that matters. At J.M. Rodgers, we don’t just store data; we help you put it to work, driving measurable improvements for your business.
Leveraging Data and Accountability Through Internal Audits
At J.M. Rodgers, we turn data into action. Through our commitment to Six Sigma principles, we use data to continuously monitor our processes, identify opportunities for improvement, and hold ourselves accountable. This commitment is brought to life through our robust Internal Audit Process, which provides a transparent view of our operations and ensures every detail is aligned with our high standards of service excellence.
Our monthly internal audits examine every corner of our business to uncover inefficiencies and ensure optimal performance. This level of scrutiny keeps us laser-focused on delivering the best possible experience for our customers.
Comprehensive Monthly Audits
Every month, J.M. Rodgers performs detailed audits to ensure compliance, accuracy, and operational efficiency. These audits include:
- Recordkeeping: A review of 100 randomly selected files to ensure all documentation, including ISF forms, bills of lading, commercial invoices, entry summaries (7501), delivery orders, and other compliance documents, is accurate and complete.
- Open and Not Released Files: Auditing 100 randomly selected open files to ensure proper progress.
- Released Files Without Delivery Orders: Reviewing 100 files where a delivery order (DO) was created.
- Delivery Orders Completed but Not Billed: Examining 100 files to ensure billing processes are finalized.
- Billed Files Without Scans: Ensuring 100 billed files are properly documented.
- HTS Compliance Audit: Checking for errors in Harmonized Tariff Schedule (HTS) classifications.
- C/O Compliance Audit: Verifying country-of-origin accuracy across 100 files.
- Valuation Compliance Audit: Ensuring proper valuation methods are applied.
- Part # Compliance Audit: Confirming accuracy in part numbers.
- PO # Compliance Audit: Ensuring purchase order numbers align with records.
- Port Compliance Audits: Validating discharge and entry port data.
- OGA/PGA Compliance Audit: Reviewing Other Government Agency (OGA) and Participating Government Agency (PGA) compliance.
- High-Duty Compliance Audit: Ensuring accuracy in high-duty assessments.
- Quantity/NDC Compliance Audit: Checking for quantity-related errors or discrepancies.
- Payment Transactions: Verifying 50 random payment transactions to confirm accuracy in billing.
- ACH Statement Reconciliation: Reviewing two statements monthly to ensure duties and fees match payments.
Actionable Insights Through Key Performance Indicators (KPIs)
Key Performance Indicators (KPIs) are essential for driving excellence across supply chains. At J.M. Rodgers, we use KPIs not only to monitor performance but also to anticipate and address issues before they escalate.
Incorporating KPIs into your Quarterly Business Reviews (QBRs) allows us to provide detailed insights and tailored recommendations. By leveraging our extensive data resources, we can customize standard KPIs to align with your specific supply chain objectives, enabling smarter decision-making and seamless operations.
A Data-Driven Partner You Can Rely On
With data at the core of everything we do, J.M. Rodgers brings a meticulous and forward-thinking approach to customs brokerage. From our rigorous audit processes to our data-backed KPIs, we ensure that your supply chain runs efficiently, smoothly, and without surprises. Partner with J.M. Rodgers and experience the difference that accountability and innovation make.
JMR Value-Added Services
Discover the JMR difference. Our value-added services are designed to enhance your logistics experience with innovative solutions, expert support, and a commitment to excellence. Learn how we go beyond the basics to deliver customized strategies that meet your unique needs and drive your business forward.
Ready to Take Your Supply Chain to the Next Level?
Let J.M. Rodgers show you how our data-driven approach and commitment to excellence can transform your customs brokerage experience. Contact us today to learn more about our tailored solutions and how we can help you achieve your goals.