Client

An importer of products related to the retail industry.

Challenge

The client worked with a Customs broker for many years who, due to institutional knowledge, had familiarity with their products. However, a year of exceptionally high turnover caused a loss of institutional knowledge and a considerable drop-off in classification consistency. As a result, they sought a way to better control their vast catalog of parts that would allow faster classification and greater compliance in using the same classifications consistently with the same part numbers.

Solution

J.M. Rodgers worked with our client to review their entire book of parts and assign classifications according to the rules outlined in the Harmonized Tariff Schedule (HTS). JMR’s team of brokers then created a comprehensive parts dictionary, a database of all the client’s parts, including information on their nature and classification. JMR provided training to the client that allowed them to maintain the parts dictionary and empowered them to file compliantly and manage their inventory and products more proficiently.

Results

The client benefitted by increasing their entry times by more than 50% and decreasing errors in classification to nearly zero. The parts dictionary that J.M. Rodgers created helped ensure consistent practices and standard of work for all of the customer’s import classification needs.

Photo by Anna Dziubinska on Unsplash